:root{
    --manila:#e8dcbf;       /* work-order card */
    --manila-edge:#d8c89e;
    --ink:#2b2620;
    --red:#b3352b;          /* rubber stamp red */
    --blue:#1f3a5f;         /* ballpoint blue */
    --paper:#f4efe3;
    --rule:#9c8f6f;
    --green:#3c6b4f;
  }
  *{margin:0;padding:0;box-sizing:border-box}
  body{background:var(--paper);color:var(--ink);font-family:'Courier New',Courier,monospace;font-size:15.5px;line-height:1.6}
  .sans{font-family:'Arial Narrow','Helvetica Neue',Arial,sans-serif}
  .wrap{max-width:1000px;margin:0 auto;padding:0 22px}
  a{color:var(--blue)}
  p{margin-bottom:13px}

  /* masthead = work order header */
  header{background:var(--ink);color:var(--manila);padding:18px 0}
  header .wrap{display:flex;justify-content:space-between;align-items:center;gap:18px;flex-wrap:wrap}
  .brand .name{font-family:'Arial Narrow',Arial,sans-serif;font-weight:bold;text-transform:uppercase;letter-spacing:.04em;font-size:clamp(26px,4.5vw,42px);line-height:1}
  .brand .name span{color:#e0a12e}
  .brand .tag{font-size:11.5px;letter-spacing:.16em;color:#b7ac8f;margin-top:6px;text-transform:uppercase}
  .wo-no{text-align:right;font-size:12px;color:#b7ac8f}
  .wo-no a{display:block;color:#fff;font-family:'Arial Narrow',Arial,sans-serif;font-weight:bold;font-size:clamp(20px,3vw,28px);text-decoration:none;letter-spacing:.02em;margin-top:2px}

  /* the work-order card hero */
  .hero{padding:40px 0}
  .card{background:var(--manila);border:2px solid var(--ink);position:relative;box-shadow:5px 6px 0 rgba(43,38,32,.25)}
  .card .tab{position:absolute;top:-2px;right:26px;background:var(--ink);color:var(--manila);font-family:'Arial Narrow',sans-serif;text-transform:uppercase;letter-spacing:.12em;font-size:12px;padding:4px 14px}
  .card-in{padding:30px 30px 26px}
  .card .row{border-bottom:1px solid var(--rule);padding:6px 0;font-size:12.5px;letter-spacing:.06em;color:#6d6047;text-transform:uppercase}
  .card h1{font-family:'Arial Narrow',Arial,sans-serif;font-weight:bold;text-transform:uppercase;font-size:clamp(26px,4.4vw,44px);line-height:1.05;margin:16px 0 12px;letter-spacing:.01em}
  .card h1 span{color:var(--red)}
  .card p.lead{font-size:15px;max-width:600px;margin-bottom:18px}
  .stamp{display:inline-block;border:3px solid var(--red);color:var(--red);font-family:'Arial Narrow',sans-serif;font-weight:bold;text-transform:uppercase;letter-spacing:.1em;padding:4px 12px;transform:rotate(-4deg);font-size:15px}
  .btn{display:inline-block;background:var(--red);color:#fff;text-decoration:none;font-family:'Arial Narrow',sans-serif;font-weight:bold;text-transform:uppercase;letter-spacing:.05em;padding:13px 22px;font-size:18px;border:2px solid var(--ink)}
  .btn:hover{background:#c8433a}
  .card .cta{display:flex;gap:16px;align-items:center;flex-wrap:wrap;margin-top:6px}
  .card .fine{font-size:12px;color:#6d6047}

  section{padding:46px 0}
  .eyebrow{font-family:'Arial Narrow',sans-serif;color:var(--red);text-transform:uppercase;letter-spacing:.18em;font-size:13px;font-weight:bold;margin-bottom:8px}
  h2{font-family:'Arial Narrow',Arial,sans-serif;font-weight:bold;text-transform:uppercase;font-size:clamp(23px,3.6vw,34px);color:var(--ink);line-height:1.1;margin-bottom:14px;letter-spacing:.01em}
  h3{font-family:'Arial Narrow',sans-serif;font-weight:bold;text-transform:uppercase;color:var(--blue);font-size:18px;margin-bottom:5px;letter-spacing:.02em}

  .band{background:var(--manila);border-top:2px solid var(--ink);border-bottom:2px solid var(--ink)}
  .checklist{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:16px;margin-top:22px}
  .item{background:var(--paper);border:1px solid var(--rule);padding:16px 18px;position:relative;padding-left:44px}
  .item::before{content:"✓";position:absolute;left:14px;top:14px;color:var(--green);font-weight:bold;font-size:18px;font-family:Arial,sans-serif}
  .item p{font-size:14px;margin:0;color:#4c4536}

  .steps{counter-reset:s;max-width:760px;margin-top:20px}
  .st{display:flex;gap:20px;padding:14px 0;border-bottom:1px dashed var(--rule)}
  .st::before{counter-increment:s;content:"#" counter(s);font-family:'Arial Narrow',sans-serif;font-weight:bold;color:var(--red);font-size:26px;min-width:42px}
  .st p{margin:4px 0 0;font-size:14px;color:#4c4536}

  .split{display:grid;grid-template-columns:1.05fr .95fr;gap:38px;align-items:start}
  @media(max-width:820px){.split{grid-template-columns:1fr}}
  .ticket{background:var(--manila);border:2px solid var(--ink);padding:22px 24px;box-shadow:4px 5px 0 rgba(43,38,32,.25)}
  .ticket h3{border-bottom:2px solid var(--ink);padding-bottom:8px;margin-bottom:12px;color:var(--ink)}
  .ticket table{width:100%;border-collapse:collapse;font-size:13.5px}
  .ticket td{padding:7px 0;border-bottom:1px dotted var(--rule);vertical-align:top}
  .ticket td:last-child{text-align:right;white-space:nowrap;color:var(--blue);font-weight:bold}
  .ticket .note{font-size:12px;color:#6d6047;margin-top:12px}

  ul.plain{list-style:none;margin:12px 0}
  ul.plain li{padding-left:24px;position:relative;margin-bottom:9px;font-size:14.5px}
  ul.plain li::before{content:"▸";position:absolute;left:0;color:var(--red)}

  .areas{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:9px;margin-top:16px}
  .areas div{background:var(--paper);border:1px solid var(--rule);padding:10px 13px;font-size:14px}
  .areas b{color:var(--blue)}
  .areas span{color:#7d7159;font-size:12.5px;display:block}

  details{background:var(--paper);border:1px solid var(--rule);margin-bottom:9px}
  summary{cursor:pointer;font-family:'Arial Narrow',sans-serif;font-weight:bold;text-transform:uppercase;color:var(--blue);padding:14px 18px;list-style:none;position:relative;padding-right:40px;font-size:16px;letter-spacing:.02em}
  summary::after{content:"+";position:absolute;right:16px;top:11px;font-size:20px;color:var(--red)}
  details[open] summary::after{content:"–"}
  details .a{padding:0 18px 15px;font-size:14px;color:#4c4536}

  .bigcta{background:var(--ink);color:var(--manila);text-align:center;padding:52px 0}
  .bigcta h2{color:var(--manila)}
  .bigcta p{color:#b7ac8f;max-width:520px;margin:0 auto 20px;font-size:14.5px}
  .bigcta .btn{background:var(--red);border-color:var(--manila)}

  footer{background:var(--ink);border-top:1px solid #4a4335;color:#9a8f76;padding:30px 0;font-size:12.5px;line-height:1.6}
  footer .cols{display:grid;grid-template-columns:2fr 1fr 1fr;gap:26px;margin-bottom:18px}
  @media(max-width:700px){footer .cols{grid-template-columns:1fr}}
  footer h4{font-family:'Arial Narrow',sans-serif;text-transform:uppercase;color:var(--manila);font-size:13px;margin-bottom:8px;letter-spacing:.05em}
  footer a{color:#b7ac8f;text-decoration:none}
  footer .disc{border-top:1px solid #4a4335;padding-top:14px;font-size:12px}

/* ==== mobile hardening (2026-08-18) ==== */
@media (max-width:430px){
  html,body{overflow-x:hidden}
  *,*::before,*::after{min-width:0}
  .wrap,.sheet,.band,section,article,header,footer,div{max-width:100%}
  table{display:block;width:100%;overflow-x:auto}
  td,th,.tab{white-space:normal}
  img,svg{max-width:100%;height:auto}
  h1,h2,h3,h4{overflow-wrap:break-word}
  a[href^="tel:"],a.btn,a.callbtn,a.phone,.cta a,.bigcta a,.stampcta a,.callchip a,.phoneplate a,.callboard a{display:inline-block;padding-top:13px;padding-bottom:13px;line-height:1.2}
  .brand .tag{font-size:12.5px}
}